Frequently Asked VEX EDR Support Questions
My VEXnet 2.0 Keys will not connect.
The access code I received for my cortex does not work.
My PC is not recognizing my Cortex / Joystick.
The power on my Cortex is intermittent.
A motor port on my Cortex burned out.
First, check your wiring for shorts and damaged insulation. If the problem persists, your Cortex can be replaced if it is still under warranty. To file for a return please contact customer support.
If your Cortex is out of warranty, we recommend making up for the lost port by using a Y-Cable (P/N: 276-1423).
My motor is moving without a command from the Joystick.
My partner Joystick is not working.
First, ensure that a “2 Joystick” program is downloaded into your Cortex. If the problem persists, make sure that the two Joysticks are properly connected, and using the partner-to-partner port.
I can't controll my motor.
My motor is spinning in the oppsite direction that I want it to.
Reverse the connection between your motor, and Motor Controller 29. (Red to black, black to red)